The Vigil · Refunds
When money comes back.
This document describes what NoDawn actually does, read out of the code and database rather than from a template, and that part is accurate. The legal framing around it — jurisdiction, liability, consumer-law carve-outs — has not been reviewed by a lawyer and may change before launch.
Points still marked like this are genuinely undecided. They are shown rather than guessed, because each one is a commitment nobody has made yet.
Last updated: 2026-08-02 · Contact: the Vigil Discord, or the feedback form inside the game
1. Your statutory rights come first
Nothing here removes rights the law gives you.
- Brazil (CDC Art. 49). You have 7 days from purchase to withdraw from a distance sale.
- EU/EEA (Consumer Rights Directive). You have 14 days to withdraw — but for digital content delivered immediately, that right is lost once delivery begins if you gave express consent and acknowledged the loss.
- UK, US and elsewhere: varies. Where local law gives you more than this policy, local law wins.
2. What we refund
Yes, on request within days, if unused:
| Condition | |
|---|---|
| Cosmetics (card backs, boards, avatars, sigils) | Not equipped, or equipped only briefly |
| Currency (Blood Orbs, Vitae Shards) | The purchased balance is unspent |
| Passes and subscriptions | Within the window and with no rewards claimed |
Always, regardless of window:
- Duplicate charges and any transaction you did not authorise.
- Failure to deliver — you paid and the item never arrived. Tell us and we will grant it or refund it; that is a defect, not a favour.
- Purchases made by a child on your account without permission, subject to reasonable checks.
3. What we do not refund
- Opened packs. A pack's value is the randomness, and opening consumes it. Once opened it cannot be refunded.
- Spent currency, and anything crafted or bought with it.
- Claimed rewards from a pass or season.
- Balance changes. Cards are re-tuned as the game is measured. A card becoming weaker is not a defect (Terms §3).
- Accounts terminated for a breach of the Terms.
- Time played. We do not refund because you stopped enjoying the game.
4. How to ask
Write to the in-game feedback form or the Vigil Discord with the account email, roughly when you bought it, and what you bought. We aim to answer within.
Approved refunds go back to the original payment method via Stripe, typically within depending on your bank. The item is removed from your account when the refund is issued.
5. If we end your account or the service
- Terminated for breach: no refund (Terms §7).
- Terminated for any other reason, without fault on your side: we refund unused purchases from the previous.
- NoDawn shuts down: see Terms §9.
6. Chargebacks — please talk to us first
If you dispute a charge with your bank instead of contacting us, we may suspend the account while the dispute is open, and a resolved-against-you chargeback may cost you the account permanently.
This is not a threat, it is how the payment system works: a chargeback costs us the amount plus a fee regardless of who is right, and we cannot tell a mistaken charge from a fraudulent one without hearing from you. Almost every dispute is resolved faster by email.
7. Implementation notes (delete before publishing)
These are engineering tasks this policy implies, recorded so the policy does not promise something the product cannot do:
- Checkout must capture EU digital-content consent — an explicit "I agree to immediate delivery and understand I lose my 14-day withdrawal right" checkbox, stored with the purchase. Without it, §1's exception is unavailable and every EU sale is refundable for 14 days.
- The refund path must revoke the entitlement.
stripe-webhookalready handlescharge.refundedand revokes what a purchase granted — verify it covers currency and passes, not only SKU entitlements. - "Unspent" must be checkable. Deciding a currency refund needs the wallet ledger to show whether the purchased balance was spent.
nd_wallet_ledgerrecords this; make sure support can read it without direct SQL. - Link this policy AT the point of purchase, not only in a footer. Refund terms shown after payment are unenforceable in most consumer regimes.